Refund policy

Altitude Puzzle is a small, independent business, and each puzzle is produced to order once you place your purchase. Because of this, all sales are final and we're unable to accept returns or exchanges for reasons such as a change of mind.

That said, we stand behind our work. If your puzzle arrives incomplete, damaged, or with a manufacturing defect, please reach out to us at info@altitudepuzzle.com with your order number and a photo of the issue, and we'll work with you to make it right, whether that's a replacement or a refund.

We want you to be happy with your puzzle, so don't hesitate to contact us if something isn't right.